Learning Design and Delivery
As an experienced leader in learning and development, I have supported a variety of significant initiatives over the past 10 years. These efforts have included helping to launch new clients, improving operational performance, exploring emerging technologies, and identifying innovative problem-solving approaches. Whether through new hire onboarding, on-the-job guidance, or ongoing learning campaigns, I have enabled the support of thousands of employees in their personal growth and development journeys.
- Developed custom platforms and learning experiences to solve specific challenges
- Integrated live virtual training and role-plays effectively to reinforce the content
- Leveraged adaptive learning experiences to provide a custom experience for each learner
- Created and delivered microlearning content to provide learning at the point-of-need
- Designed practical and effective games for learning to engage and improve performance
- Supported the discovery, implementation, and content management of several LMS platforms
Strategy and Business Growth
I am a skilled professional with a focus on improving learning experiences. I have launched new lines of business, hired and trained large teams, and created support structures for successful new initiatives. My accomplishments include leading the implementation of a same-day device replacement service for phones, developing local partnerships and training programs, and creating a strong national footprint for future ventures and partnerships. In learning and development, I have reduced travel needs and improved learner engagement through hands-on training, customer experience scenarios, and real-world assessments. Additionally, I have experience with deep learning algorithms and the ability to scale learning experiences to a large user base.
